1. Introduction
Rock and Rye ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your information through our website and services, including SMS sign-ups and chatbot interactions. By using our website, you consent to the terms of this Privacy Policy.
2. Information Collection
- Personal Information: This includes names, email addresses, and phone numbers, which you provide during SMS sign-up.
- Chatbot Interactions: Conversations with our AI chatbot may be recorded to improve accuracy and user experience. The chatbot does not request personal data, though users may choose to share it.
- Analytics Data: We use Google Analytics to collect non-personal data about your interactions with our website to help us enhance user experience. Google AdWords may also be used for marketing purposes, though it is not actively utilized at this time.
3. Use of Information
We use the information we collect for the following purposes:
- Marketing and Communication: To send you SMS notifications about upcoming events, tastings, and other marketing communications.
- Improvement of Services: Chatbot interactions are collected anonymously to refine the chatbot's performance. We also use analytics data to optimize our website.
Data collected is retained as long as you are subscribed to our services. You can unsubscribe at any time.
4. Data Sharing
We do not share your information with third-party vendors outside of the necessary service providers. Information collected via SMS is stored in our database with Textedly, and chatbot interactions are stored in Airtable, managed by our chatbot service provider, KODA.
5. Data Security
We take the security of your data seriously and have measures in place to protect your information:
- Access Control: Only authorized personnel within Rock and Rye, and our service providers, have access to the data collected.
- Data Storage: SMS and chatbot data are securely stored in respective databases managed by our trusted service providers.
In the event of a data breach, we will notify affected users via email at the earliest opportunity.
6. User Rights
You have the right to:
- Access, Correct, or Delete: You may request access to, correction of, or deletion of your data. For SMS data, you can unsubscribe by replying “STOP” to any of our messages.
- Opt-Out of SMS Notifications: You can unsubscribe from our SMS communications anytime by replying “STOP” to our messages.
7. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies, such as Google Analytics, for website maintenance and improvement. These tools collect session data but do not store any personal information.
8. Children’s Privacy
Our services are intended for individuals aged 21 and older. We do not knowingly collect or store information from individuals under the age of 21.
9. Contact Information
If you have any questions or concerns about our Privacy Policy, please contact us at:
Email: accounts@rockandryebar.com